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Terms and Conditions

Welcome to Tree of Life Quest Ltd.

Before you use our services, products, and resources, it's essential to understand the rules and guidelines that govern your interaction with our platform.

These Terms and Conditions represent legally binding agreements that define the relationship between you and Tree of Life Quest Ltd. We've broken down these terms into various sections to address specific aspects of our offerings, including Advisory Services (Coaching, Training, Mentoring), Community Group T&Cs, Shop T&Cs, website usage T&Cs, and more.

Please take a moment to read and familiarize yourself with these terms, as they outline your rights, responsibilities, and our commitments to you as you engage with our services and products. Your use of our platform signifies your acceptance of these Terms and Conditions, so it's crucial to be well-informed before proceeding. If you have any questions or need further clarification, don't hesitate to reach out to us.

Thank you for choosing Tree of Life Quest Ltd. as your partner in personal and professional growth.

Terms and Conditions of Tree of Life Quest Ltd. Advisory Services

Thank you for choosing to work with the Tree of Life Quest Ltd. (hereafter referred to as Tree of Life Quest).

These Terms and Conditions relate to any advisory service supplied by Tree of Life Quest (hereafter referred to as Program) to you, including but not limited to:

  • all learning Courses (delivered in person or online),
  • Coaching and Mentoring services (facilitated in groups or as one-to-one service),
  • free information (published anywhere online or otherwise in any format),
  • paid information (published online or otherwise in any format)
  • online Community (with free or paid membership)

We are very excited to be working with you and look forward to our work together. We believe that each of our clients is a unique, creative and responsible person who is in charge of moving their own life forward.

By clicking “I Agree”, emailing your statement of agreement, entering your credit card information, or by signing this agreement, or otherwise enrolling, electronically, verbally, or otherwise, in the Program, you (‘Client’) are entering into a legally binding agreement with Tree of Life Quest, according to the following terms and conditions:

This agreement sets out the ground rules and practical arrangements for the Program you join. Supplementary terms and conditions for Coaching and/or Mentoring with explanatory notes are set in the ‘Supplementary terms and conditions for coaching services with explanatory notes’ attached to this coaching service agreement and in the booklet ‘Empower Yourself: A Guide to Coaching and Mentoring with Tree of Life Quest’. ‘Supplementary terms and conditions for coaching services with explanatory notes’ and ‘Empower Yourself: A Guide to Coaching and Mentoring with Tree of Life Quest’ booklet also form a part of the agreement. We encourage you to read it thoroughly as these supplementary terms and conditions are also legally binding on you.

This agreement, between you and Tree of Life Quest will begin on the date you accept this agreement and will continue for a period outlined in the Program agreement you use for free or purchased.

WHAT IS ADVISORY SERVICE?

Advisory service is a structure that facilitates the process of personal, professional and/or spiritual development through information made available to you for self-guided study and/or facilitator-guided study. Advisory service is not psychological or psychiatric advice, therapy or counselling and it does not treat mental disorders. Advisory service may involve all areas of your life, including business, work, finances, health, relationships, education and recreation. Advisory service is for individuals who are emotionally and psychologically healthy and who want to make changes and move forward in their lives.

COMPANY’S SERVICES

The responsibility of Tree of Life Quest is to render advisory services (the “Program”) to you. Tree of Life Quest reserves the right to substitute advisory services equal to or comparable to the selected Program for you if the need arises.

OUR WORKING RELATIONSHIP DURING FACILITATOR-GUIDED SERVICES

For facilitator-guided services (Coaching, Mentoring, Courses, etc.) you and Tree of Life Quest commit to working with each other by engaging in very direct and personal conversations for the period set in the Program description. The Program will be delivered to you online or in person as set in the specific terms for each Program. Communications between you and Tree of Life Quest will be tailored to your advisory service needs.

If you have any past or present psychological or psychiatric treatment please do notify us immediately. Also, if at any point through our guided advisory service relationship, we identify the need for mental health treatment you agree to get the necessary treatment.

DISCLAIMER OF GUARANTEE

In the Facilitator Guided Advisory Service relationship, Tree of Life Quest plays the role of a facilitator of change, but it is your full responsibility to enact or bring about the change. You understand that the power of the Facilitator Guided Advisory Service relationship which can only be granted by you is effective when you do your best to reach YOUR desired outcome. If you see that the Facilitator Guided Advisory Service is not working as desired, you agree to communicate with us and take the necessary actions to return the power to the advisory service relationship.

RULES

You agree to abide by all the rules of Tree of Life Quest including but not limited to your understanding to behave professionally, courteously, and respectfully with all staff and other clients of Tree of Life Quest. The failure to abide by Program rules shall be cause for termination of this Agreement and you will not be entitled to recoup any amounts paid and shall remain responsible for all outstanding amounts of the fee.

PRIVACY

You can, at any point in our sessions, declare your preference not to discuss a specific issue, by simply stating that you would rather not discuss this issue. Tree of Life Quest agrees to respect this boundary and will not attempt to discuss the point any further.

SOLUTION COMPONENTS

The package components for your solution will be shared with you in the Terms and Conditions of each specific Program.

Note it is your responsibility to prioritize your solution components and sessions as they are scheduled for you in program-specific Terms and Conditions. Tree of Life Quest understands that unforeseen circumstances can arise hence the allowance for moving of sessions with a minimum of 24 hours’ notice where applicable. However, all sessions must be used within one year of this agreement being signed. You agree to forfeit any sessions not utilized within one year. If Tree of Life Quest needs to cancel due to unforeseen circumstances at our end, we will also give a minimum of 24 hours' notice and the call will be rescheduled so you do not lose it.

THE FEE

The fee investment for your particular solution and any payment plan options and dates will be shared with you in writing. Note that our programs come with a “no refund policy” because we want you to know that every client who enrols is just as dedicated as you to improving their lives and work. Tree of Life Quest does not want to work with “on-the-fencers” because we believe how you do one thing is how you do everything, and these programs are only for clients who are willing and READY for transformation. If that’s you, then you are in a strong position to earn your investment back multiple times over. Payments must be made before the sessions are due to start.

WHEN PAYMENT MUST BE MADE

Payments must be made at least 2 working days before the sessions are due to start. If a payment plan option is selected, each payment instalment must be made before the start of that month's sessions and solution components.

It is also important to note that once you accept the terms in this agreement, you are committing to partake in all the sessions and components that make up your solution. They are specifically tailored to you, and you are therefore liable for the full investment amount stated whether you have chosen to pay for the full payment option or the instalment option. Therefore, even if you have selected the instalment option you agree and are liable to pay for the full number of sessions and components in your chosen package according to the payment option selected and at the set times whether you decided to stop using our services or not.

Please provide your payment Card(s) information for payment on your account. Tree of Life Quest shall charge your Card(s) for any unpaid charges on the dates agreed. If payment is not made, a 5% late penalty charge will be made to all balances that are not paid in on time on the registered card number and you will still be charged for that session, however, that particular program session will not take place.

LATENESS FOR THE PROGRAM SESSION

You and Tree of Life Quest commit to starting and finishing each session on time. In the event you are going to be late for the program session, please inform your facilitator as soon as possible by email at contact@treeoflife.quest

If for any unfortunate reason, you are more than 15 minutes late we will have no other option but to assume the session is cancelled and unfortunately, you will forfeit the session fee. As a result, you will have lost one session from the total number of sessions and that program session cannot be replaced. An option will be available to you to make additional payments at £500 per session for any extra sessions missed at the end of the initial sessions in your solution.

CANCELLATIONS

We look forward to every session with you and we hope that you will have no cause to cancel. In the event you need to cancel the program session, please do so in the scheduling system that you will be provided to schedule your sessions at least 24 hours before that particular session. If for any reason you cannot access that system and cancel the session there then please ensure that you email Tree of Life Quest at contact@treeoflife.quest with your request to cancel and that you wish to book another session and your fee for that session will be preserved. Please see the supplementary terms and conditions for clarification of what constitutes “confirmation of cancellation of a session”.

It is important to note that your program sessions must all be completed within 12 months of the start date of this agreement. Any sessions which have not been completed by the end of this period will be forfeited.

MATERIAL FOR THE PROGRAM SESSIONS

All material is under the full ownership of Tree of Life Quest. We will make available all the material you need for the program session and will record the sessions and can provide a recording of that session to you if you wish. We record the sessions so that we can make references to what was stated during our sessions to make further progress in the program session. If you are uncomfortable with being recorded please do let us know. You agree to not record the sessions or make duplications of any material for yourself or make a reproduction of them for use or similar profit for yourself or others.

INTELLECTUAL PROPERTY

Tree of Life Quest copyrighted and original materials shall be provided to you for your individual use only as a single-user license. You are prohibited from any use of any of the intellectual property of Tree of Life Quest for your business purposes. For further information please refer to the Copyright Licence.

TERMINATION

If a party wishes to terminate the Facilitator Guided Advisory Service, they shall give two weeks’ notice. Otherwise, the advisory service will continue for the duration of the contracted period.

If you are in arrears of payment or otherwise in default of this Agreement, all payments due shall be immediately payable.

FURTHER FACILITATOR GUIDED ADVISORY SERVICE

Once the Facilitator Guided Advisory Service package is completed, we will review our agreement. There will be other options available to agree on new terms to continue or terminate the Facilitator Guided Advisory Service relationship.

GOVERNING LAW

We hope that our relationship is fruitful and productive and most of all to the satisfaction of both parties. If a dispute arises between us which cannot be resolved without court proceedings, this Agreement shall be governed by and construed by the laws of the United Kingdom in the foremost and thereafter if and where necessary the relevant European Law, without regard to or application of its conflict of law provisions of your state or country of residence.

If anyone brings a claim against Tree of Life Quest related to your actions whether or not advised by Tree of Life Quest or not, you will indemnify and hold Tree of Life Quest harmless from and against all damages, losses, and expenses of any kind (including reasonable legal fees and costs) related to such claim.

INDEMNIFICATION

You agree to defend, indemnify, and hold harmless Tree of Life Quest, any future shareholders, trustees, affiliates, and successors from and against any and all liabilities and expenses. This agreement includes without limitation, claims, damages, judgments, awards, settlements, investigations, costs, attorney’s fees, and disbursements —which may incur or may become an obligation to pay as a result of the offering for sale, the sale, and/or use of the product(s).

LIMITATION OF LIABILITY

By using the services of Tree of Life Quest and enrolling in the Program, you release Tree of Life Quest, its officers, employers, directors, and related entities from any and all damages that may result from anything and everything. You accept any and all risks, foreseeable or non-foreseeable; arising from such transactions and from the use of the services of Tree of Life Quest.

CONFIDENTIALITY

The advisory service relationship is built on trust. Tree of Life Quest will work within the professional ethics and guidelines as described in the Global Code of Ethics published by the European Mentoring and Coaching Council which are available at https://emccuk.org/Common/Uploaded%20files/Policies/Global_Code_of_Ethics_EN_v3.pdf. All information about our advisory service relationship will remain strictly confidential except in very rare circumstances where decreed by law. However, nothing in this agreement is intended to limit any legal defences or objections that you may have to a third party’s or government’s request to disclose your information.

Tree of Life Quest also reserves the right to seek second opinions from other certified coaches or professionals if we deem it necessary and to record our conversations for our training purposes. Our facilitators can use only sources approved by Tree of Life Quest for such consultations.

CONTROLLING AGREEMENT

In the event of any conflict between the provisions contained in this contract and any marketing materials used by Tree of Life Quest, our representatives, or employees, the provisions in this Agreement shall be controlling.

FURTHER INFORMATION

For further information on the Entire Agreement, Survivability, Severability, Non-Disparagement, Language of Agreement, Risk, Communications and Responsibility for dialling into a call, please see the supplementary terms and conditions.

YOUR CONFIRMATION AND ACCEPTANCE

You confirm that you are fully competent and able to understand this Agreement and supplementary Terms and Conditions of Service before accepting it and that there are no medical conditions, physical, intellectual or mental impairments which affect your comprehension and understanding of this Agreement and supplementary Terms and Conditions of Service.

If you are unsure about your position and the use or access of our Services please seek legal advice before using or accessing the Service.

Upon execution by clicking that you accept these terms, you agree that you shall be legally bound by the terms of THIS AGREEMENT and supplementary Terms and Conditions of Service. Clicking that you accept constitutes a legal and binding instrument with the same effect as an originally signed copy.

Supplementary Terms And Conditions For Coaching Services With Explanatory Notes

WHAT IS COACHING?

Coaching may address specific personal projects, business successes, or general conditions in your life or profession. Other coaching services include value clarification, brainstorming, identifying plans of action, examining modes of operating in life, asking clarifying questions, and making empowering requests or suggestions for action.

Feelings are a normal and healthy part of being human and through a coaching relationship, awareness and curiosity will be brought to your feelings so that you can take the full responsibility to make more informed choices and move into your desired action.

The opportunity for success through the coaching services client dramatically increases because changing habits and creating possibilities is a process. You agree with Tree of Life Quest that the coaching service relationship will be designed together. You acknowledge that it is exclusively your responsibility to decide how to handle the issues that surface during the coaching service relationship and how you implement your choices.

Coaching service is not a substitute for counselling, psychotherapy, psychoanalysis, mental health care or substance abuse treatment, and you will not use it in place of any form of therapy. You understand that coaching service does not deal with the psychological antecedent to emotions, which is the realm of therapy.

COMPANY’S SERVICES

The terms of the contract shall be binding on you for any further goods/services supplied to you by Tree of Life Quest. The parties agree that the Program is in the nature of a coaching service and in some cases it will have an educational aspect. The scope of services rendered by Tree of Life Quest in relation to this contract shall be solely limited to those services specified in the contract agreement and provided for on the website of Tree of Life Quest at https://treeoflife.quest. Tree of Life Quest reserves the right to substitute services equal to or comparable to the Program for you if the need arises.

OUR WORKING RELATIONSHIP

By entering this relationship, you and Tree of Life Quest acknowledge that your desire is to make significant progress and change in your life. This will happen at a rate that is unique to you. Our coaching service packages, allow the coaching service relationship the necessary time to develop and progress through objectives, obstacles and successes that occur. We assure you that we will speak in a language you understand and be honest and straightforward, ask clarifying questions and make empowering requests.

You agree that if you currently are in therapy or otherwise under the care of a mental health professional, you have consulted with this person regarding the advisability of working with a coach and that this person is aware of your decision to proceed with the coaching service relationship. You also agree to disclose details of the past or present psychological or psychiatric treatment. In entering into the coaching service relationship, and signing the agreement, you are agreeing that if any mental health difficulties arise during the advisory service relationship, you will notify us immediately so that we can discuss with you an appropriate referral.

DISCLAIMER OF GUARANTEE

The purpose of our conversation is to keep your focus on YOUR desired outcome and to coach you to stay clear, focused and in action. You understand that a successful coaching service requires a cooperative approach between you and Tree of Life Quest. You accept and agree that you are 100% responsible for your progress and results from the Program.

You accept and agree that you are the one vital element to the Program’s success and that Tree of Life Quest cannot control you. Tree of Life Quest makes no representations or guarantees, whether verbally or in writing regarding the performance of this Agreement other than those specifically stated in this Agreement. Tree of Life Quest and its affiliates disclaim the implied warranties of titles, merchantability, and fitness for a particular purpose. Tree of Life Quest makes no guarantee or warranty that the Program will meet your requirements or that all clients will achieve the same results.

RESPONSIBILITY FOR MAKING THE CALL

The virtual sessions will be conducted by Zoom or Google Meet where you and Tree of Life Quest will both dial into the line or connect via the internet. Although experience dictates that it is more likely that we will be the first party to dial in or connect and will wait for you, it may not always be the case.

COMMUNICATIONS

This section defines how and when communications take place between you and Tree of Life Quest. Communications between you and Tree of Life Quest will be tailored to your coaching service needs.

(Discussed in the section “our working relationship” in the Agreement document)

LATENESS FOR THE PROGRAM SESSIONS

We appreciate that there may be occasions when you may be late for the program session.

We will always aim to be on time for each program session and we expect you to do the same. Also, it is important to note that there is much work to get done during each program session and each minute is valuable.

We usually book a 45-minute time slot for each single session and 1.5 hours for a double session, after the initial discovery session. Thus if you are late unfortunately we are unable to offer the full 45/90 minute coaching service time. For example, if Mr Joe Bloggs is 15 minutes late for the single session which begins at 1 p.m. and ends at 1:45 p.m., only the remainder of the 45-minute session which ends at 1:45 p.m. will be available to Mr Joe Bloggs.

CANCELLATIONS

Please note that any payment made for the sessions will be non-refundable as that specific time was reserved for you only. It is also important to remember that once you confirm in writing that you wish to cancel that particular session we may not be available for that particular time slot for coaching service. If you confirm your cancellation within 24 hours of the next session, you will be able to arrange a different time slot without losing the money you have paid for that session.

In terms of the words that constitute a cancellation of the program session, words to the effect of “I wish to cancel the following program session on ………… (name a particular date)” will be accepted.

Please note that words to the effect of “I may wish to cancel, I am thinking of cancelling, I may have to cancel in due course” or similar phrases which create an ambiguity as to whether you are requesting an actual cancellation will not be deemed as a cancellation of that particular program session. If due to any ambiguity the session is cancelled in any event you will have forfeited your money and lost that session without a chance to swap it for another session. Therefore, we encourage you to be very clear in your wording.

MATERIAL FOR THE PROGRAM SESSIONS

You agree to recordings being made of Program sessions. Tree of Life Quest reserves the right to use, at its sole discretion, course materials, videos and audio recordings of courses, and materials submitted by you or to you in the context of the course(s) and the Program for future lectures, teaching, and marketing materials, and further other goods/services provided by Tree of Life Quest, without compensation to you.

You consent to your name, voice, and likeness being used by Tree of Life Quest, for future lectures, teaching, and marketing materials, and further other goods/services provided by Tree of Life Quest, without compensation to you.

You have the right to revoke (cancel) this agreement at any time by sending Tree of Life Quest a ‘Notice of consent cancellation’. Revoking the agreement does not constitute a right to claim compensation for the material being used before and during seven calendar days following the date of the ‘Notice of Consent Cancellation’.

All documents, material and any other information we provide to you is for your sole use and not for the use or reference of any other person. You agree not to reproduce, duplicate, copy, sell, trade, resell, give with or without financial gain, or exploit for any commercial purposes, any portion of the Program (including course materials), use of the Program, or access to the Program. The agreement is not transferable or assignable with Tree of Life Quest, without our prior written consent.

INTELLECTUAL PROPERTY

You are prohibited from sharing; copying, distributing, or otherwise disseminating any materials received from Tree of Life Quest electronically or otherwise without the prior written consent of Tree of Life Quest. All intellectual property, including the copyrighted course materials of Tree of Life Quest, shall remain the sole property of Tree of Life Quest. No license to sell or distribute materials of Tree of Life Quest is granted or implied.

GOVERNING LAW

All claims, legal proceedings or litigation arising in connection with the Services we provide and the terms and conditions of our agreement will be brought solely in the country of the United Kingdom, and you consent to the jurisdiction of and venue in such courts and waive any objection as to inconvenient forum or jurisdiction.

The parties agree to submit any dispute or controversy arising out of or relating to the Agreement to arbitration in the country of the United Kingdom under the rules of the United Kingdom Arbitration Association, which arbitration shall be binding upon the parties and their successors in interest. If necessary as a last resort, when all United Kingdom Court processes have been exhausted, the matter will be heard under the relevant European legislation. The winning party is entitled to be reimbursed for all reasonable legal fees from the losing party to enforce the provisions of the Agreement.

INDEMNIFICATION

Tree of Life Quest is liable for any such expenses and liabilities which may result from a breach of the Agreement or sole negligence or willful misconduct by Tree of Life Quest, or any of its future shareholders, trustees, affiliates or successors.

You agree to defend Tree of Life Quest in any legal actions, regulatory actions, or the like arising from or related to the Agreement. Tree of Life Quest recognizes and agrees that all of the shareholders, trustees, affiliates and successors of Tree of Life Quest shall not be held personally responsible or liable for any actions or representations of Tree of Life Quest.

LIMITATION OF LIABILITY

The Program is only a coaching service service and in future, it will provide an education service. Regardless of the previous paragraph, if Tree of Life Quest is found to be liable, our liability to you or any third party is limited to the lesser of (a) the total fees you paid to Tree of Life Quest in the one-month before the action giving rise to the liability, and (b) £1000. All claims against Tree of Life Quest must be lodged with the entity having jurisdiction within 100 days of the date of the first claim or otherwise be forfeited forever. You agree that Tree of Life Quest will not be held liable for any damages of any kind resulting or arising from including but not limited to; direct, indirect, incidental, special, negligent, consequential, or exemplary damages happening from the use or misuse of the services of Tree of Life Quest or enrolment in the Program. You agree that use of the services of Tree of Life Quest is at your own risk

RISK

It is also important to note that in some situations there might be a risk in using certain media/technology such as the internet, mobile phones and cordless phones in our communications.

CONFIDENTIALITY

The term “Confidential Information” shall mean information which is not generally known to the public relating to your business or personal affairs. In such circumstances Tree of Life Quest may preserve or disclose your information if we believe that it is reasonably necessary to comply with a law, regulation, legal process, or governmental request to protect the safety of any person; to detect, prevent and address fraud, and other illegal activity; or to protect rights or property of Tree of Life Quest. Exceptions to confidentiality of course relate to circumstances such as intent to seriously harm someone, child abuse etc.

Tree of Life Quest will endeavour to keep all information shared by you strictly confidential, however, notwithstanding anything to the contrary in this agreement, Tree of Life Quest may disclose information if required by law: i.e. where the court might issue a summons/subpoena for the file or information. Tree of Life Quest may access, preserve and share your information in response to a legal request (like a search warrant, court order or subpoena/summons) if we have a good faith belief that the law requires us to do so. This may include responding to legal requests from jurisdictions outside of the United Kingdom where we have a good faith belief that the response is required by law in that jurisdiction and is consistent with internationally recognised standards.

Tree of Life Quest agrees not to disclose, reveal or make use of any confidential information learned of through its transactions with you, during discussion with you and the program session with Tree of Life Quest. No personal ideas, information or thoughts expressed will be shared with anyone except with your written consent. Tree of Life Quest shall keep the confidential information you give in the strictest confidence and shall use its best efforts to safeguard your confidential information and to protect it against disclosure, misuse, espionage, loss and theft. We also may retain information from accounts disabled for violations of our terms for at least a year to prevent repeat abuse or other violations of our terms.

NON - DISPARAGEMENT

If a dispute arises between the parties or a grievance by you, the parties agree and accept that the only venue for resolving such a dispute shall be the venue chosen by Tree of Life Quest. In the event of a dispute between the parties, the parties agree that they neither will engage in any conduct or communications, public or private, designed to disparage the other.

ENTIRE AGREEMENT

This Agreement constitutes the entire agreement between you and Tree of Life Quest about our coaching service relationship and supersedes all prior and contemporaneous agreements, negotiations and understandings, oral or written. This Agreement may be modified only by an instrument in writing duly executed by both parties.

SURVIVABILITY

The ownership, non-circumvention, non-disparagement, proprietary rights, and confidentiality provisions, and any provisions relating to the payment of sums owed specified in this Agreement, and any other provisions that by their nature and context Tree of Life Quest intends to continue, shall continue beyond the termination of this Agreement for any reason.

SEVERABILITY

If any of the provisions contained in this Agreement, or any part of them, is later construed to be invalid or unenforceable, the same shall not affect the remainder of such provision or any other provision contained in the Agreement, which shall be given full effect regardless of the invalid provision or part thereof.

LANGUAGE OF THE AGREEMENT

This agreement was written in English (UK). To the extent, any translated version of the agreement conflicts with the English version, the English version controls.

YOUR CONFIRMATION AND ACCEPTANCE

By clicking that you accept, signing this agreement, making your payment, or otherwise enrolling, electronically or otherwise, in the course, you the Client are entering into a legally binding agreement with Tree of Life Quest (“Coach”). You agree to keep your agreements, to regard our appointment time frames with respect and to keep us informed as to what is needed to keep you moving forward. Your signing of this agreement indicates full understanding and agreement with the information outlined above.


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